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info@bankbuddy.ai
+971 50 1627569
DIFC Fintech Hive, Dubai, UAE
Whitefield, Bangalore, India

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Cognitive Architecture

Inspired by the Human mind, Amigo AI architecture relies on the cognitive mechanisms of Knowledge & skill representation for sensory input processing, knowledge/domain mapping, machine reasoning & reinforcement learning

Natural Language Processing

Amigo is the most comprehensive CX & domain NLP engine, powered by a knowledge graphontology with pre-defined products, attributes, slang, abbreviations and language packs.

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Bidirectional Context

Product – Attribute - Product mapping for human like context specific conversations with personalized recommendations.

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Polyglot Language Model

Understand mixed- language, slang etc. in the same model across languages.

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Sentiment Detection

Superior sentiment detection with subjectivity analysis, intensifiers & negation handling.

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Multi-intent processing

Context driven Multi-level intent analysis and joint slot filling.

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We have amazing partners


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finastra
oracle
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microsoft

Get a personalized customer experience automation assessment

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Machine vision

Advanced Machine vision models trained and optimized for domain specific customer journeys -ID OCR, photo extraction, face verification, liveness detection.

demo
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Face Verification

Matching live streaming video with photo & other details extracted from IDs.

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Liveness detection

70+ parameters to detect liveness accurately.
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Video Interface

Live video chat for authentication, Onboarding & sentiment..

Text Extraction/OCR

Text extraction from ID’s and documents for authentication and processing

Speech

Affinsys speech engine is phonetically trained specifically for banking speech / voice recognition across languages, dialects, slang and abbreviations for highest accuracy.

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Speech Verification

Voice/speech verification for MFA and frictionless transactions.

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Multi lingual ASR

ASR with language models for lower WER and higher accuracy.

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Speech Analytics

Realtime emotion detection and analysis for tailored actions.

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Standards based

Conforming to standards like SSML, Voice XML , SISR, SRGS, WebRTC.

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Recommendations

Amigo has one of the most advanced recommendation model with Ensemble Learning that combines multiple algorithms to deliver personalised recommendations for accurate targeting. Cognitive CX model fuses dynamic persona generation (based on Behavioural data analytics and past interactions) with context & Reinforcement learning for continuous improvement.

recommendations

Dynamic Persona Generation

Industry specific models trained on your product and customer attributes

Nearest neighbor

Identify closest persona in the customer journey

Context pairing

Dynamic persona matching with current context for higher accuracy

Streaming recommendations

Live active stream of recommendations with reinforcement learning