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info@bankbuddy.ai
+971 50 1627569
DIFC Fintech Hive, Dubai, UAE
Whitefield, Bangalore, India

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Telecom Customer
Experience

Inform, Serve, Personalize, Delight

Cognitive Customer CX
for Telecoms

Lower ARPU and margins are causing disruption in Telecom business, leading to rapid transformation of Communication Service Providers (CSP’s) to Digital Service Provider (DSP’s).

Cognitive solutions are helping telecom companies simplify and automate their customer service and enhance emotional customer engagement.

TelcoBuddy enables all this and more by helping you leverage customer data and AI to offer proactive service, personalized offers & automated recommendations across own and partner ecosystem products.

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Contextual

Context based Automated recommendations & actions for true hyper personalization.
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Hyper-efficient

Remove friction & make customer journeys seamless by embedding voice, text, image, video & analytics.

Omni-digital

Omni digital experience for automated query resolution, context specific targeting and seamless human handoff.

Predictive

Predictive analytics to bridge customer and product attributes for insight based automated action.

AI for
Superlative customer experience

Pre-built AI solutions to increase retention, conversion, cross and upsell

Analyze

Predictive analytics for contextual customer journeys with real time action based insights for increased conversion, retention and cross-sell.

Assist

Omni-channel automated service with seamless human handoff. Voice & chat- Web, WhatsApp, Facebook, Google Assistant, Alexa.

Automate

Frictionless transactions & seamless automation across all customer journeys- origination, eKYC, transactions, service-request, cross sell & upsell.

Kick Start your Strategic journey towards AI-Powered Personalized Conversations

personalized_banking

Go live in weeks with pre-built AI

Leverage pre-built omni-channel multilingual NLP chat & voice bots, flexible & secure customer journeys, voice & face verification, behavioral cross-sell & upsell recommendations with a human in the loop.

Distributor Support

Distributor Support

Digitised Partner Management via remote registration, training, query resolution, product / package updates.

Digital Sales

Digital Sales

Lead & prospect management.
Product recommendation & conversion.

Cross-sell & upsell

Cross-sell & upsell

Delight customers through micro-targeted cross sell & upsell recommendation based on behavioral personas & current context

Ecosystem

Ecosystem

Expand your engagement base & manage bundles with eco system products.

customer_on_boarding

Digital Customer On-boarding

AI based self service/video agent assisted eKYC with text extraction, videos, image and speech verification

Customer Service

Customer Service

Complete frictionless self-service solution like Load card, paybill, dispute grievance.

Authentication & Security

Authentication & Security

Ensure security via a multi-factor customer / distributor authentication.

Customer Engagement

Enhanced customer service experience via automated FAQs with context based query resolution. Improve customer engagement by context based hyper-personalized conversations.

Get in touch with us

See how Affinsys helps you personalize customer engagement & increase cross sell, upsell & conversion

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